Nacro
Nacro delivers a range of services within the Criminal Justice System, both in custody and in the community, contributing to effective resettlement and release planning, development of education and skills and working alongside other statutory and non statutory partners to broker access to specialist support.
Probation Community Rehabilitative Services
Nacro is the provider of CRS Accommodation Services accross the East Mids, Weds Mids, North Wales and South Yorkshire. These services aim to support individuals in prison and in the community to understand their accommodation options, make applications for accommodation, provide advice and guidance regarding sustaining accommodation and work collaboratively to remove barriers to finding a safe and sustainable home. These services are comissioned by probation and staff are based in custody, in community probation offices and other community locations. Referrals into this service are made via a probation officer.
Nacro is also the provider of CRS Personal Wellbeing Services accross Northamptonshire, Suffolk and Hertfordshire. These services provide support for individuals to make positive changes by addressing barriers brought about by lifestyles and associates, promoting social inclusion and community integration, providing support for mental and physical wellbeing and specialist support for individuals and their families. These services are comissioned by probation and staff are based in community probation offices and other community locations. Referrals into this service are made via a probation officer.
Departure Lounge
At HMP Doncaster, Nacro run a departure lounge in the visitors centre, which is accessible to all men released from the prison. The lounge provides a safe space for men immediately after release, allowing them to charge phones, meet with family, receive final resettlement advice, confirm all probation and other appointments and plan their day to reduce any anxiety and stress associated with the day of release. The lounge also provides food parcels, clothes and toiletries for individuals released without sufficient resources or with no confirmed address.
Criminal Record Support Service
Nacro's Criminal Record Support Service provides two helplines to support individuals in prison, and individuals in the community to understand their criminal record and how to disclose it to employers or other agencies. The helplines also provide support for individuals whose criminal record has unfairly impacted on their ability to secure work or a home, and to employers to support them to better understand how they can employ individuals with a criminal record.
The helplines also provide information, advice and guidance around resettlement, housing and employment and can provide individuals with details of appropriate services in their local area.
The helplines operate from Monday to Thursday 9am-5pm and Friday 1pm-5pm
Community calls – 0300 123 1999 or email helpline@nacro.org.uk
Custody calls – 0800 0181 259
The information you provided me will go a long way in helping to rehabilitate me after custody. I’m very grateful to you. It will also help my parole panel to consider my release. Once again thank you!"