The National Association of Citizens Advice Bureaux
The Citizens Advice service is made up of the national charity, and our network of 265 independent local Citizens Advice charities across England and Wales. Our role as the national charity is to enable local Citizens Advice to deliver their services and to jointly deliver other services at a national level.
The service is delivered by our highly trained people, a mixture of 18,800 volunteers, 2,500 Witness Service volunteers, and 7,700 local and 1,000 national staff.
Together, we deliver the Witness Service, Pension Wise, the consumer service, the Help to Claim service, debt advice funded by the Money and Pensions Service, and Advicelink across Wales (funded by the Welsh Government). We’re also the consumer champion for the energy market and the statutory consumer watchdog for the postal service.
Nationally, Citizens Advice is run from 4 administrative offices. Locally, advice is offered from approximately 2,500 locations. The Witness Service is available in all criminal courts across England and Wales.
The service offers information and advice through face-to-face, phone and email services, and online via the Citizens Advice website. The website covers all England, Wales and Scotland, and has information written specifically for prisoners. If you want to get advice post-release, it is best to contact or visit your local Citizens Advice and find out about the services that they provide. Or you can find out about their services from the Citizens Advice website, by searching for your local service. The information will include details about their services, opening hours, and any specialist services they offer (e.g. debt advice).
For those living in Scotland, there are similar services offered by Citizens Advice Scotland. You can find out more about this organisation from their website.
Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Registered charity number 279057.
Citizens Advice Scotland – cas.org.uk